Welcome to Lumo Store

These Terms of Service govern your use of Lumo Store ( "we", "us", or "our"), powered by Lumoflo. By accessing or using our store, you agree to these terms. Please read them carefully.

1. Shopping on Our Store

When you shop with us, you agree to:

• Provide accurate and complete information during the purchase process
• Pay the full amount for your orders, including applicable taxes and shipping
• Use the store for lawful purposes only
• Not engage in any fraudulent activities
• Comply with our return and refund policies when requesting returns or refunds

2. Orders and Payment

When you place an order:

• Your order is an offer to buy our products
• We reserve the right to accept or decline your order
• We may cancel orders that appear fraudulent or violate these terms

3. Shipping and Delivery

For all orders:

• Shipping costs are calculated at checkout based on your location or a flat rate
• Estimated delivery times are provided but not guaranteed
• You're responsible for providing accurate delivery information
• Risk of loss transfers to you upon delivery to the shipping carrier
• Orders are processed and shipped during business days only

4. Returns & Refunds

We want you to be completely satisfied with your purchase. Please review our:

• Return Policy - For detailed information about returning items
• Refund Policy - For information about refund processing and timeframes

5. Product Information

Regarding our products:

• We strive to display accurate product information
• Colors may vary due to display settings
• We reserve the right to limit purchase quantities
• Prices and availability subject to change without notice

6. Account Security

If you create an account:

• You're responsible for maintaining account confidentiality
• Notify us immediately of any unauthorized access
• We may suspend accounts that violate these terms
• You agree to keep your account information updated

7. Privacy and Data Protection

Your privacy matters:

• We collect and process data according to Indian law
• Your data is protected as outlined in our Privacy Policy
• We use secure payment processing
• We never sell your personal information
• Privacy Policy - For more details on how we handle your data

8. Consumer Rights

Under Indian Consumer Protection Act, 2019, you have the right to:

• Receive goods as described
• Get detailed information about products
• Seek redressal against unfair trade practices
• Access customer support for issues

9. Disclaimers

We reserve the right to:

• Modify these terms at any time
• Change prices and product availability
• Limit order quantities
• Refuse service to anyone

10. Dispute Resolution

In case of disputes:

• Contact our customer service first
• We aim to resolve issues amicably
• Disputes are subject to Indian law